Key Responsibilities:
- Pre-Sales Support: Address inquiries from prospective students and their families, provide information on accommodation options, and assist with the booking process to facilitate smooth transitions into our properties.
- Post-Sales Assistance: Manage ongoing customer support for current residents, resolving issues related to leases, payments, and accommodation conditions while ensuring high levels of satisfaction.
- Escalation Management: Handle and resolve escalated issues and complaints professionally and efficiently, coordinating with relevant teams to provide timely solutions.
- Customer Query Resolution: Respond to and resolve customer queries related to our services, policies, and procedures, maintaining detailed records and ensuring clarity and accuracy in communications.
- Operational Support: Collaborate with sales and operations teams to streamline processes, identify recurring issues, and contribute to enhancing the overall customer experience.
Requirements:
1. Strong communication skills, both written and verbal.
2. Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.
3. Empathetic and patient approach to customer interactions.
4. Proficiency in CRM software and Microsoft Office
